You may request cancellation before your order is dispatched by emailing jewels@funkynosegems.co.uk with your order number.

Under UK consumer law, you may also cancel an eligible online order within 14 days after receiving your goods. If your order has already been dispatched, our Returns policy explains how to return it and any applicable exceptions.

This does not affect your statutory rights.

We accept returns in accordance with UK consumer law.

If you change your mind, please email jewels@funkynosegems.co.uk within 14 days of receiving your order. Include your order number and details of the item you wish to return.

Items must be returned within 14 days of notifying us. Customers are responsible for return postage costs for change-of-mind returns.

For hygiene reasons, please do not wear or try on piercing jewellery. Where an item is supplied with a qualifying hygiene seal, the right to cancel may be lost if that seal is broken after delivery.

Refunds, including the original standard delivery charge where applicable, will be processed within 14 days of receiving the returned goods or proof of return postage, whichever is earlier. Refunds will be made to the original payment method.

Your statutory rights remain unaffected.

If your jewellery arrives damaged, faulty or incorrect, please contact us at jewels@funkynosegems.co.uk with your order number and details of the problem. Photographs are helpful where possible.

Under the Consumer Rights Act 2015, customers generally have 30 days from delivery to reject faulty or misdescribed goods for a full refund. After this period, you may be entitled to a repair, replacement or other remedy under UK consumer law.

Where goods are faulty or supplied incorrectly, we will arrange or cover reasonable return postage costs.

For hygiene reasons, please avoid wearing or trying on damaged jewellery. This does not affect your statutory rights regarding faulty goods.